2020 MortgageSAT Best-in-Class Lender Awards
Certainty Home Loans has been named by MortgageSAT as the #1 Mid-Size Independent Lender and has received five Best-in-Class Lender Awards for exceptional customer service and premier technology. The MortgageSAT Best-in-Class Lender Awards recognize only those MortgageSAT lenders who have received outstanding ratings from the customers they served in 2020.
“We are honored to receive recognition for incredible customer service, especially after such an unpredictable and unexpected year. Everyone in the Certainty family had to come together to adapt to remote work, a volatile economy, and an incredibly busy year. It shows that even in times of uncertainty, we are continuing to focus on our promise to our customers; ensuring confidence every step of the way,” said Jim Clapp, President of Certainty Home Loans.
The Best-in-Class Awards are given to top-performing lenders in each performance category in the Mid-Size Lender tier. Certainty received top marks for the Best-in-Class Loan Officer, Application Process, Products and Costs, Online Tools, and Likelihood to Comment on Social Media categories.
Award qualifications are based on the previous year’s results and scores from surveys conducted by MortgageSAT after a loan closes. To qualify for a Best-in-Class award, a lender must provide exemplary service to their borrowers throughout the year, resulting in the highest satisfaction score of a given category. Participants are grouped by size and specialty, with top performers recognized in each group.
“We are honored to receive recognition for incredible customer service, especially after such an unpredictable and unexpected year. Everyone in the Certainty family had to come together to adapt to remote work, a volatile economy, and an incredibly busy year. It shows that even in times of uncertainty, we are continuing to focus on our promise to our customers; ensuring confidence every step of the way,” said Jim Clapp, President of Certainty Home Loans.
The Best-in-Class Awards are given to top-performing lenders in each performance category in the Mid-Size Lender tier. Certainty received top marks for the Best-in-Class Loan Officer, Application Process, Products and Costs, Online Tools, and Likelihood to Comment on Social Media categories.
Award qualifications are based on the previous year’s results and scores from surveys conducted by MortgageSAT after a loan closes. To qualify for a Best-in-Class award, a lender must provide exemplary service to their borrowers throughout the year, resulting in the highest satisfaction score of a given category. Participants are grouped by size and specialty, with top performers recognized in each group.
About Certainty Home Loans
Certainty Home Loans has been helping homebuyers and homeowners for over 20 years, with a focus on providing a simple mortgage process and unparalleled customer service. Whether you’re a first-time homebuyer or an experienced investor, our knowledgeable and accessible teams are here to guide you every step of the way.- Quickly discover what you can pre-qualify for with our simple and secure Digital Mortgage Platform.
- Benefit from guidance from an experienced Loan Officer to explore our wide array of options and find the home loan that best fits your budget and lifestyle.
- Gain support from a team that was recognized by our own customers as Best-In-Class for customer service in 2019 through MortgageSAT.
- Stay in the loop through the entire process and feel safe with our eClose capability, signing 90% of your documents online before your closing appointment.